Complaint Coordinator - German Speaker

VaudFixeChimie, Pharma, Biotechnologie2019-03-01Non exigé / Non qualifié
Spring Life Sciences is looking for his client a

Complaint Coordinator - German Speaker

The Role:

• Provides technical expertise to optimize complaint-processing systems.
• Maintains and monitors systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company's complaint handling procedure.


• Responsible to act as the key contact for customers calling in to report issues with equipment and disposable products including complaints, quality problems, and Product Incident Reports (PIR's ) and for accurately reporting all complaints
• Ensure that all product complaints are screened for potential safety issues, reported accurately, and complaints are closed out in a timely manner.
• Act as the key contact for customer complaints
• Translate customer complaints into English and enter into the Complaint System
• Translate complaint responses from English to local language and communicate them to the customer
• Coordinate and partner with different departments (Field Service, Sales, Marketing, Quality, Customer Support, Production)
• Prepare complaint pivot tables and trending charts using Microsoft Excel


• Bachelor's Degree preffered or equivalent experience
• 3 years quality experience required, medical device experience preferred
• Demonstrates a high level of accuracy, even under pressure
• Demonstrated time management and priority setting skills
• Excellent mastery of Gerrman (written and spoken) and English.
• Excellent communication, attention to detail and follow through skills

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La référence de cette offre est JN -032019-295087 - HAID