Field Support Planner

ZurichTemporaryInformation Technology, Telecommunications2018-11-01Bachelor / University of Applied Sciences
For our client, a market-leading company, we are currently looking for a motivated and experienced Field Support Planner

Field Support Planner

Your challenges

  • Organizing and supporting Field Technicians Interventions in EMEA and providing up-to-date status reports on KPIs, SLA and fleet stats
  • Coordinating fleet movements across EMEA and managing fleet equipment inventory
  • Acting as main point of contact for Field Support
  • Analyzing daily field issues and providing technical support to field operators
  • Provide 2nd line technical support and troubleshooting on complex hardware and software to fleet operations
  • Issue escalation to the responsible team
  • Remote support for tech's in the field, spares shipment, plan trips for field technicians
  • Manage fleet equipment inventory and forecast spares quarterly
  • Logistical support for car movements, coordination between operations and transport companies
  • On-site field support for new assemblies, refurbishments, upgrades and updates during all hands situation
  • Provide weekly schedule and progress report on field support operations on fleet status
  • Planning the Start, Technical Maintenance and End of Operations on a Country Level (preparation, refurbishment, vehicle, allocations, country level fleet, winterization)
  • Execute annual planning and forecasting process for fleet services, timely and accurate fleet maintenance processes


Your skills

  • Bachelor's Degree from an accredited college or university with an emphasis in Transportation/Logistics, Management, Engineering; or equivalent experience in automotive or similar industry
  • Minimum of two years in the fleet management, remote tech support, or automotive field
  • Demonstrated mechanical interest and aptitude as well as ability to complete projects on time and within budget
  • Knowledge of planning tools (eg Smartsheets, Primavera, MS Project etc.)
  • Project management accreditation a big plus (eg CAPM, PMP, PRINCE2 etc)
  • Communicative, organized and ambitious personality
  • Fluent in English, written and spoken


Your horizons

Show us what you're made of and we'll offer you lots in return! You have the chance to join a truly growth-embracing culture, which will commit to helping you grow personally and professionally. As part of your role, our client wants you to know that your refreshing input is of high value!

Start: asap
Duration: 24 months
Workload: 100%
Place: Zürich

Your contact

Frau Dilara Sönmez, Recruitment Consultant, looks forward to answer your questions by phone +41 58 233 4588.

You can apply directly online.

Please mention reference in your application

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