Complaint handling specialist (100%)

FribourgPermanentChemistry, Pharma, Biotech2018-05-25Master / University
Spring Life Sciences is looking for his client a:

Complaint handling specialist (100%)

Your challenges

• As the complaints handling process owner, provide leadership and strategic direction to continuously improve the Quality System in accordance with the Global QA strategy and in compliance with European and FDA requirements.
• Sustain the products support staff in managing and resolving complex complaints; and initiate product quality actions (Hold, Product Quality Notice, Field Safety Notice) when needed.
• Develop and track meaningful metrics to monitor process effectiveness and communicate results and product trends to internal stakeholders.
• As the quality contact person for authority, notified body and customer audits, participate to the internal audit program (as Internal Auditor) and to external audits (as Quality Expert), especially for complaints system.
• Assist in the design and deployment of standardized, integrated software for the customer complaints management.
• Support when necessary Quality Management System activities and projects as quality referent for deviations, change control and CAPA or Project Lead.

Your skills

• Master degree in Biology.
• At least 3 years of experience in a similar position associated to/with complaint handling, preferably in a Diagnostic environment.
• Ideally an expertise in Immunohematology and in quality systems.
• Analyze complex scientific and analytical data for root cause analysis. Experience in Lean or Six Sigma projects is an asset.
• Excellent knowledge in English, fluent in French. German is an asset.

Your contact

Are you interested? Please apply directly online.

The reference of this job ad is JN -052018-49637